Legal Notice

ViaCash Food

Effective Date: [insert date]

This website, www.viacashfood.com, is operated by ViaCash Food, a business division or trade name associated with ViaCash Inc..

By accessing or using this website, placing an order, or communicating with ViaCash Food, you agree to the terms, policies, and notices published on this website, including our Shipping and Delivery Policy, Return and Refund Policy, Privacy Policy, and Terms of Service.

1. Business Information

Business Name: ViaCash Food
Legal Entity: ViaCash Inc.
Website: www.viacashfood.com
Email: contact@viacashfood.com
Phone / WhatsApp: Toll free 1-800-328-0870 / 514-323-1777

2. Nature of Services

ViaCash Food provides an online ordering service that allows customers, including members of the diaspora, to purchase food products and essential goods for delivery or pickup by recipients in Haiti.

ViaCash Food is not a bank, financial institution, money transfer operator, or remittance service under this website unless expressly stated otherwise. Payments made through ViaCash Food are for the purchase of food products, grocery items, delivery services, and related goods or services.

3. Product Information and Availability

ViaCash Food makes reasonable efforts to ensure that product descriptions, prices, images, package contents, and availability displayed on the website are accurate and up to date.

However, product availability may vary depending on local supply conditions, seasonality, logistics, and market realities in Haiti. Product images are for illustration purposes only, and actual products may vary slightly in brand, packaging, size, or presentation.

ViaCash Food reserves the right to modify, replace, substitute, limit, or discontinue any product or package at any time, subject to our applicable policies and consumer protection obligations.

4. Prices and Currency

All prices displayed on this website are listed in Canadian dollars (CAD) unless otherwise indicated.

Prices may be changed at any time without prior notice. The price charged to the customer will be the price displayed and confirmed at checkout, subject to any applicable taxes, delivery fees, additional charges, or corrections required due to obvious pricing errors.

5. Delivery in Haiti

Orders are fulfilled and delivered in Haiti through ViaCash Food’s local team, suppliers, distributors, or delivery partners.

Delivery may be affected by product availability, distance, road conditions, security conditions, weather, local disruptions, supply constraints, or other circumstances beyond ViaCash Food’s reasonable control.

Please refer to our Shipping and Delivery Policy for more information.

6. Returns, Refunds, and Cancellations

Due to the nature of food products, fresh items, and perishable goods, returns may be limited once an order has been prepared, delivered, or made available to the recipient.

However, ViaCash Food will review issues involving damaged, missing, expired, unsafe, non-compliant, or undelivered products in accordance with our Return and Refund Policy and applicable consumer protection laws.

Please refer to our Return and Refund Policy for more information.

7. Customer Responsibilities

Customers are responsible for providing accurate and complete information when placing an order, including:

• customer name and contact information;

• recipient name;

• recipient phone number;

• delivery address in Haiti;

• city, neighbourhood, landmarks, and delivery instructions;

• any other information required to complete the order.

ViaCash Food is not responsible for delays, failed deliveries, additional fees, or losses caused by inaccurate, incomplete, or unverifiable information provided by the customer.

8. Intellectual Property

All content on this website, including logos, trademarks, text, images, graphics, product descriptions, design elements, and other materials, is the property of ViaCash Food, ViaCash Inc., or its licensors, unless otherwise stated.

No content from this website may be copied, reproduced, distributed, modified, displayed, or used for commercial purposes without prior written authorization from ViaCash Food.

9. Third-Party Services and Links

This website may use third-party services, including payment processors, shipping partners, technology providers, analytics tools, and external links.

ViaCash Food is not responsible for the content, privacy practices, policies, errors, delays, or actions of third-party websites or service providers, except where required by applicable law.

10. Limitation of Liability

ViaCash Food will make reasonable efforts to provide reliable service, accurate information, and timely delivery. However, ViaCash Food does not guarantee uninterrupted access to the website, error-free operation, continuous product availability, or delivery under all circumstances.

To the maximum extent permitted by law, ViaCash Food shall not be liable for indirect, incidental, consequential, special, punitive, or economic damages arising from the use of this website, order delays, delivery disruptions, product substitutions, or events outside its reasonable control.

Nothing in this notice limits any mandatory rights available to consumers under applicable law.

11. Force Majeure

ViaCash Food shall not be held responsible for failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to:

• civil unrest;

• roadblocks;

• natural disasters;

• severe weather;

• strikes;

• security issues;

• shortages;

• transportation disruptions;

• government restrictions;

• supplier delays;

• internet or payment system outages.

12. Governing Law

This website is operated from Canada. Unless otherwise required by applicable law, the use of this website, orders placed through this website, and related disputes shall be governed by the laws of the Province of Quebec and the applicable laws of Canada.

Where delivery, fulfillment, or related services occur in Haiti, certain local rules, logistical constraints, and operational requirements may also apply.

13. Changes to This Legal Notice

ViaCash Food reserves the right to update or modify this Legal Notice at any time. Any changes will be posted on this page with an updated effective date.

Continued use of the website after changes are posted constitutes acceptance of the revised Legal Notice.

14. Contact

For any questions regarding this Legal Notice, our policies, or your order, please contact us:

ViaCash Food
Email: contact@viacashfood.com
Phone / WhatsApp: Toll free 1-800-328-0870 / 514-323-1777
Website: www.viacashfood.com